General conditions of sale
1. Preamble
These General Conditions of Sale (GCS) govern the contractual relations between WE ARE KUSTOMZ , hereinafter referred to as "the Seller", and any natural or legal person wishing to make a purchase via the site [ www.wearekustomz.com ], hereinafter referred to as "the Customer".
Any order implies full and unreserved acceptance of these General Terms and Conditions.
2. Products
WE ARE KUSTOMZ offers custom phone cases, produced on demand.
The photographs and descriptions of the products on the site are not contractual but strive to faithfully reflect reality.
3. Order
The order is validated upon confirmation of payment.
The Customer is responsible for the information provided when ordering (phone model, personalization, delivery address).
No order modifications will be possible after validation, production will start immediately.
4. Price
The prices displayed on the site are expressed in euros (€) including all taxes.
Delivery costs are indicated before validation of the order and vary depending on the destination country.
WE ARE KUSTOMZ reserves the right to modify its prices at any time, but undertakes to apply the rates in effect at the time of the order.
5. Payment
Payment is due immediately upon ordering.
Accepted payment methods are: Credit card, PayPal, and any other method offered on the site at the time of purchase.
Transactions are secured through our payment providers.
6. Production and Delivery
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Production : 1 to 2 working days after order validation.
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Delivery : 2 to 4 working days in France, 3 to 10 days depending on the destination.
The Seller cannot be held responsible for delays attributable to carriers or exceptional circumstances.
7. Right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to personalized products or products made according to the Customer's specifications.
No returns or exchanges will be accepted except in the case of a defective product or an error attributable to WE ARE KUSTOMZ .
8. Warranty and Claims
In the event of a proven defect in the product, the Customer has 14 days from receipt to contact our customer service via contact.wearekustomz@gmail.com .
After verification, a replacement or refund may be offered as appropriate.
9. Liability
The Seller cannot be held responsible for indirect damages that may occur following the purchase of the products.
10. Personal data
WE ARE KUSTOMZ undertakes to respect the confidentiality of the data communicated by the Client.
The data collected is used only for processing orders and improving the customer experience.
The Client has the right to access, rectify and delete their data.
11. Applicable law
These T&Cs are subject to French law.
In the event of a dispute, an amicable solution will be sought as a priority before any legal action.
In the absence of an amicable agreement, the dispute will be submitted to the competent courts.